Shipping & Delivery

At Locsure, we aim to process and deliver your order as quickly and smoothly as possible. Please review our shipping and delivery policy below before placing your order.

Order Processing

All orders may require 1–3 business days to process before shipping, regardless of shipping method or delivery address.

Orders placed on Fridays, weekends, or public holidays may not be processed until the next business day.

Processing times may be longer during peak periods, such as sales, product launches, limited promotions, holidays, or unexpected high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Preordered or Backordered Items

If your order includes preordered or backordered items, your full order may be held and shipped together once all items are available.

This may extend the total processing and delivery time.

If an item is preorder or backorder, the estimated shipping date will be shown on the product page before purchase or in your order confirmation email where applicable.

Shipping & Delivery

Estimated delivery times vary depending on your country, shipping carrier, and local delivery conditions.

Typical delivery time is 5–15 business days after your order has been shipped.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier delays, weather conditions, holidays, incorrect shipping information, or other circumstances outside of our control.

Shipping Costs

Shipping costs, if applicable, are calculated and shown at checkout before you complete your purchase.

Any shipping fees paid at checkout are non-refundable once the order has been shipped.

Tracking Information

Once your order has been dispatched, you will receive a tracking number by email.

Tracking information may take 24–72 hours to update after the package has been handed to the carrier.

We are always happy to help, but please note that we usually have access to the same tracking information as you. If there is an issue with tracking or delivery, we recommend contacting the shipping carrier directly first.

If the carrier cannot resolve the issue, please contact our support team at support@locsure.com, and we will do our best to assist you.

Incorrect Shipping Information

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error in your shipping address, contact us immediately at support@locsure.com with your order number and the correct address.

We can only update your shipping address if your order has not yet been processed or shipped.

Locsure is not responsible for orders delivered to an incorrect address provided by the customer.

Failed Delivery or Refused Packages

If a package cannot be delivered due to an incorrect address, failed delivery attempt, refusal of the package, or failure to collect it from a pickup point, the customer may be responsible for any return shipping fees, reshipping costs, or other related charges.

If the package is returned to us, we will contact you with the available options.

International Shipping, VAT & Duties

International delivery times, shipping fees, and available shipping options are calculated at checkout based on the destination country.

Depending on your country, customs fees, duties, VAT, import taxes, or other charges may apply.

Unless stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

Locsure is not responsible for delays caused by customs processing or import procedures.

Lost or Delayed Packages

If your package has not arrived within 25 business days after shipment, please contact the shipping carrier first using your tracking number.

After contacting the carrier, you may also contact us at support@locsure.com with your order number and tracking number.

We will help investigate the issue. If the package is confirmed as lost, we may offer a replacement, refund, or store credit depending on the situation.

Damaged Packages

If your package arrives damaged, please contact us immediately at support@locsure.com.

Please include:

• Your order number
• Clear photos of the damaged package
• Clear photos or video of the damaged item

We will review the issue and offer a suitable solution.

Split Shipments

In some cases, items from the same order may be shipped separately due to stock availability, warehouse processing, or carrier restrictions.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

Questions

If you have any questions or concerns about shipping, delivery, or tracking, please contact us at:

support@locsure.com