Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@locsure.com. Please note that returns will need to be sent to the following address: Pärnu mnt 386/1, Tallinn, Estonia, 11612
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@locsure.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@locsure.com.
Cancelling an Order After Purchase
Orders are usually processed quickly. If you would like to cancel your order, please contact us as soon as possible at info@locsure.com with your order number.
If your order has not yet been shipped, we may be able to cancel it and issue a full refund to your original payment method.
Once an order has been shipped, we are unable to stop or recall the package. In this case, you must either refuse the package upon delivery or follow the return process below.
Please note that any shipping fees paid at checkout are non-refundable once the order has been shipped.
Return Policy
We hope you love your purchase. However, if you are not fully satisfied, you may request a return within 30 days from the date of delivery.
To be eligible for a return:
- The item must be unused and undamaged.
- The item must be returned in its original packaging.
- All accessories, manuals, parts, and included items must be returned.
- The return must be approved by our support team before the item is sent back.
We do not issue refunds or store credits for items that are returned to us without prior approval.
How to Start a Return
To start a return, please email us at info@locsure.com with:
- Your order number
- The reason for the return
- Photos of the product, if needed
Once your return request is reviewed, we will send you return instructions.
Customers are responsible for the return shipping cost unless the item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Original shipping costs, if applicable, are non-refundable after the order has been shipped.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check with your bank or payment provider. Refunds can take several business days to appear.
If you still have not received your refund after checking with your bank, please contact us at info@locsure.com.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at info@locsure.com.
Please include:
- Your order number
- A clear photo or video of the issue
- A short description of the problem
Once we review the issue, we will offer a suitable solution, such as a replacement, refund, or further instructions.
Exchanges
If you would like to exchange an item, please contact us at info@locsure.com.
Exchanges are only available for unused and undamaged items within the 30-day return period. Customers are responsible for any return shipping and additional shipping costs related to the exchange, unless the exchange is due to a damaged, defective, or incorrect item.
Sale Items
If a sale item is approved for return, the refund will be based on the price paid at the time of purchase.
Lost or Missing Packages
Once your order is shipped, you will receive tracking information by email.
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact the shipping carrier first using your tracking number. After that, contact us at info@locsure.com, and we will help investigate the issue.
If the package is confirmed as lost, we may offer a replacement, refund, or store credit depending on the situation.
Questions
If you have any questions about returns, refunds, or exchanges, please contact us at: